This Privacy Policy explains how Veyro Media collects, uses, and protects your personal information when you engage with our site or services.
1. Introduction
Veyro Media ("Veyro", "we", "us") is a digital marketing agency working with padel clubs across the UK. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, request a proposal, or become a client. We are committed to protecting your privacy and complying with the UK GDPR and the Data Protection Act 2018.
2. Information We Collect
We collect information you provide directly, such as your name, club, email address, and phone number when you complete the strategy estimator, contact form, or client onboarding forms. We also collect limited technical data automatically when you visit our site, including IP address, browser type, and pages visited, through analytics tools. Where you become a client, we may receive audience or member data from you as necessary to deliver the agreed services.
3. How We Use Your Information
We use your information to respond to enquiries, prepare proposals and estimates, deliver and report on marketing services, send invoices, and communicate with you about your engagement. For leads and prospects, we rely on our legitimate interests in business development. For clients, we rely on the performance of our contract with you.
4. Legal Basis for Processing
Where we process personal data, we do so on one of the following lawful bases: (a) your consent; (b) performance of a contract with you; (c) compliance with a legal obligation; or (d) our legitimate interests as a business, which are balanced against your rights and expectations. You may withdraw consent at any time, though this will not affect processing already carried out.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy and to meet legal, accounting, or reporting requirements. Prospect enquiry data is retained for up to two (2) years. Client data is retained for the duration of the engagement plus six (6) years for financial and contractual records, unless a longer period is required by law.
7. Your Rights
Under UK data protection law you have the right to access, correct, or erase your personal data, to restrict or object to its processing, and to request its portability. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO). To exercise any of these rights, contact us using the details below.
8. Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. Access is restricted to authorised personnel who need it to perform their roles, and our systems and tools are reviewed regularly. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. International Transfers
Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements or reliance on adequacy regulations, to protect your data to UK standards.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The version applicable to your visit is the version published on the date of your visit. Continued use of the site after any update constitutes acceptance of the revised policy.
12. Contacting Us
If you have any questions about this Privacy Policy or how we handle your data, contact us at veyromediauk@gmail.com. The person responsible for data protection within Veyro Media can be reached at the same address.
